Need a helping hand?

Solar power just got easier with Solplanet

All the support you need for your Solplanet products

Easy to install, reliable, user-friendly and powerful

At Solplanet, our goal is to make solar accessible to everyone, and that means our products must be simple and easy to use. That’s why we design every unit to be easy to install, reliable, and user-friendly.

We’re not stopping there. We’re constantly working to make our products, monitoring applications, and customer support networks faster and easier to use, while still maintaining the top performance and reliability you expect from a Solplanet inverter.

Video center

Download center

App Store

Connect & monitor inverters by using our native mobile apps. Download from your preferred app store.

Google Play

Connect & monitor inverters by using our native mobile apps. Download from your preferred app store.

Web Cloud

Monitor inverters by using the web cloud. Visit our cloud service directly here.

Our stellar solar product warranties

Warranty information

We offer a standard warranty of up to 6 years above the legal warranty provided by the wholesaler or retailer. However, since Solplanet is a global company, warranties will vary by region.

Warranty status

Need to check the status of your warranty? No problem. Click the button below to be taken to our warranty check page where you’ll be able to look up your product using its serial number.

Warranty extension

Do you want to extend your warranty? Click the button below and either sign in or create an account. Once you have an account, you’ll be able to buy a warranty extension for a cost and duration tailored to your region. 

Tell us about it

Need to report a problem?

Solplanet products are designed and built to be reliable and last a long time. But nothing is perfect. If you’re experiencing a problem with your Solplanet product, click one of the buttons below to get help.

Use the first button to choose your location and make contact with your local Solplanet team for support, or click the second button to file a claim with our parent company, AISWEI.

Contact us directly

Solplanet is only a phone call or a mouse click away

The sun never truly sleeps, and neither do we. If you have an urgent problem or stubborn issue that you need help with, don’t hesitate to contact your local Solplanet team for quick assistance.